A logistics company with worldwide operations transformed its invoicing with AODocs. FM Logistic cut proof of delivery times from weeks to minutes – or even shorter. By automating workflows and boosting document control, it eliminated operational inefficiencies and enhanced customer satisfaction. The company’s Urban & Customer Experience Director, Julien Bremard, explains how the third-generation DMS drove efficiency and excellence in global supply chain management.
Scattered documents => Delays, inefficiencies and elevated costs
FM Logistic, a global leader in supply chain solutions, faced significant challenges managing critical logistics documentation. Business-critical documents were scattered across disparate systems, causing delays in accessibility and delivery. This disorganization disrupted workflows, slowed operations and caused the company to incur costly penalties and fines.
Manual workflows => Missed expectations
Reliance on manual processes further compounded inefficiencies. Generating and delivering customer-facing documents became time-consuming, making it harder to meet customer expectations.
Centralized and automated processes
AODocs introduced a centralized document management platform, revolutionizing FM Logistic's approach to handling critical documentation. The system automated key workflows, eliminating manual inefficiencies and streamlining processes across teams.
Enhanced visibility and control
With AODocs, FM Logistic gained unparalleled visibility and control over document handling. Documents became accessible, accurate, and securely managed, ensuring timely delivery to customers while maintaining data integrity.
Proof of delivery and invoicing: from weeks to minutes
Using AODocs cut FM Logistic document delivery times from weeks or days to minutes. This rapid turnaround elevated the company's ability to meet and exceed customer expectations - and accelerated the issuance of invoices. It also meant improved financials, as penalties and fines for delays were eliminated.
Boosted efficiency and collaboration
FM Logistic improved operational efficiency across teams and departments by automating workflows and centralising document management. The streamlined processes fostered better communication and collaboration.
Great customer satisfaction
The faster, more reliable document handling enabled FM Logistic to deliver exceptional service, solidifying its reputation for excellence in global logistics operations.
The most impressive quantifiable result is the drastic reduction in the time it takes to provide up-to-date documentation to our customers through our portal. We’ve gone from taking days—sometimes even weeks—to deliver proof of deliveries to just a few minutes.
FM Logistic, a key player in supply chain management, faced a challenging obstacle: documentation inefficiencies were impacting their operations. With a complex network of clients and legal requirements across multiple countries, FM Logistic’s teams relied on manual processes to manage contracts, invoices, and compliance documents.
The result? Delays in approvals, missed deadlines, and an increased risk of errors, fines, and penalties. The lack of a centralized, accessible system made it difficult to scale operations effectively and adapt to the growing complexity of their business.
In partnership with AODocs, FM Logistic adopted a third-generation document management system tailored to their unique needs. Implementation was swift, and the platform’s user-friendly interface enabled teams to adapt quickly.
AODocs introduced automated document approval and workflow tracking, reducing bottlenecks and ensuring real-time visibility. With centralized storage, compliance with regional regulations became more straightforward, and version control minimized errors and sped up document delivery and invoicing. Customizable dashboards provided actionable insights, empowering managers to make data-driven decisions.
The seamless integration reduced IT dependency while enhancing flexibility, allowing FM Logistic to scale operations confidently.
With AODocs, FM Logistic experienced a transformation. Processes that once caused delays and fines were now streamlined and cost-effective, enabling faster decision-making and improved accuracy. The enhanced efficiency translated to better customer satisfaction and stronger partnerships.
Julien Bremard, from FM Logistic, highlighted the broader impact: “We didn’t just fix inefficiencies; we created a system that grows with our company. The teams are now equipped to handle complexity while staying ahead of compliance demands.”
Looking forward, FM Logistic is exploring ways to leverage AODocs’ advanced capabilities, such as AI-powered data extraction, to optimize its operations further. The results so far have set the stage for sustained growth, ensuring the company remains a leader in the logistics industry.
With more than 28,000 collaborators worldwide, FM LOGISTIC ensures the optimization of the global supply chain: warehousing (computerized inventory management, order processing, etc), co-packing, food co-manufacturing, and industrial manufacturing, transportation/distribution. From production to consumption, responsiveness, flexibility, quality, and safety make FM LOGISTIC a real creator of value added.
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