Last update July 1st, 2025
Supplier uses the following Subprocessors for the performance of the Services.
Unless otherwise specified in the applicable Order Form with the Customer, the Google Cloud data center hosting the AODocs SaaS instance used by the Customer is located in the US (US instance).
A. US instance
Entity name | Contact person’s name, position and contact details | Corporate location | Processing location |
Google LLC or any of its affiliates (data hosting, dashboarding, and Generative AI*) | Privacy Officer privacy@google.com | 1600 Amphitheatre Parkway Mountain View, CA 94043, USA | USA |
SendGrid, Inc. (automatic email notification) | Data Protection Officer dpo@sendgrid.com | 375 Beale Street, Suite 300, San Francisco, CA 94105, USA | USA |
Aliz Tech Kft (support) | 1143 Budapest, Gizella út 42-44, Hungary | Hungary | |
Accusoft Corporation (integrated document viewer) | Privacy Officer privacy@accusoft.com | 4001 N. Riverside Drive – Tampa, FL 33603, USA | USA |
Zendesk, Inc. (support) | DPO, privacy@zendesk.com | 989 Market St, San Francisco, CA 94103, USA | USA |
OpenAI OpCo, LLC or any of its affiliates (Generative AI*) | Head of Commercial Legal, privacy@openai.com | 3180 18th St., San Francisco, CA 94110, USA | Worldwide |
Cloudflare, Inc. (Web Application and API Protection) | Data Protection Officer legal@cloudflare.com | 101 Townsend Street, San Francisco, CA 94107 USA | USA (**) |
B. European instance
Entity name | Contact person’s name, position and contact details | Corporate location | Processing location |
Google LLC or any of its affiliates (data hosting, dashboarding, and Generative AI*) | Privacy Officer privacy@google.com | 1600 Amphitheatre Parkway Mountain View, CA 94043, USA | Frankfurt (Germany) |
Aliz Tech Kft (support) | 1143 Budapest, Gizella út 42-44, Hungary | Hungary | |
Mailgun Technologies, Inc. or Mailjet SAS or any of Sinch group’s affiliates (workflow automatic email notification) | 112 E Pecan St, #1135 San Antonio, TX, 78205, USA 43 rue de Dunkerque, 75010 Paris, France | Frankfurt (Germany) and Saint-Ghislain (Belgium) | |
Zendesk, Inc. (support) | DPO, privacy@zendesk.com | 989 Market St, San Francisco, CA 94103, USA | USA |
OpenAI OpCo, LLC or any of its affiliates (Generative AI*) | Head of Commercial Legal, privacy@openai.com | 3180 18th St., San Francisco, CA 94110, USA | Worldwide |
Cloudflare, Inc. (Web Application and API Protection) | Data Protection Officer legal@cloudflare.com | 101 Townsend Street San Francisco, CA 94107 USA | Europe (**) |
* To the exception of Google LLC’s Generative AI used by AODocs for support services purposes, Google LLC and/or OpenAI OpCo LLC are engaged for Generative AI purposes only to the extent Customer (i) is using the GenAI Features leveraging Altirnao-Subscribed AI Providers and (ii) chooses Google LLC and/or OpenAI OpCo LLC as AI Providers. If Customer is using the GenAI Features leveraging Google LLC and/or OpenAI OpCo LLC as Customer-Subscribed AI Provider, then Google LLC and/or OpenAI OpCo LLC are not considered Supplier’s Subprocessors in the context of this DPA. The terms “GenAI Features”, “AI Providers”, “Altirnao-Subscribed AI Provider” and “Customer-Subscribed AI Provider” are defined in the AODocs GenAI Features Supplemental Terms of Service.
** Cloudflare decrypts TLS and applies the relevant Cloudflare services to Customer Data for HTTPS traffic transmitted between End Users and the origin web server(s) only in Cloudflare data centers located in the geographic region selected by Altirnao (i.e., the United States for the US instance and Europe for the European Instance) (the “Regionalized Cloudflare Location”). However, the End-User will connect to the nearest Cloudflare location (the “Nearest Cloudflare Location“), where the detection and mitigation of DDoS attacks are conducted, before the encrypted traffic is passed to the Regionalized Cloudflare Location. Therefore, the processing of the IP address of End-Users for the purposes of DDoS attack detection and mitigation can happen in the Nearest Cloudflare Location if such End User is closer to it than the Regionalized Cloudflare Location.
Please contact legal@aodocs.com with any questions or concerns.
