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Customer Service Level 1

Paris, France

We are looking for a Customer Service level 1 support engineer to join our customer service team. The Customer Service Level 1 is the first point of contact when users require product support.

What will be your responsibilities?

You will be part of the technical support team in Paris:

  • Providing AODocs Customers with support over email.
  • Remote assistance to Customers over phone or Google Hangout.
  • Working closely with the technical support level 2 to transfer them some requests when it requires more investigation on the platform.
  • Writing Knowledge Base articles, mainly for the FAQ part.

Who are we looking for?

People who have:

  • At least 1 year of experience on a similar position, preferably at a Saas software editor.
  • Proficiency in written and spoken English.
  • Structured and organised approach to work.
  • Communication skills and willingness to work with customers.
  • Ability to work with different tasks and set priorities.

Would be appreciated:

  • Experience in working with Zendesk and / or the Jira platform
  • Knowledge of Google Apps and Google App Engine
  • Basic spoken and written French for internal communication
  • Additional foreign languages

Ready to get started?

Contact us